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Adult Protective Services (APS)

Supporting individuals to live their lives to their fullest potential, reflecting their values and choices.

Description of Service

The program assists developmentally disabled adults living substantially on their own in the community to live as independently and as safely as possible.  Individuals living with family or in residential programs may also be eligible to receive supports for periods of up to one year if they either require some assistance with advocacy or wish to plan to live more independently and require case management supports to achieve their goals.

Service is voluntary and the individual directs and determines what support is required.

Our Services

  • Case Management
  • Assistance with budgeting
  • Coordinating medical or dental appointments
  • Referrals to appropriate resources including but not limited to housing, education, employment and professional counselling
  • Assistance with obtaining appropriate assessments to aid in planning
  • Support for any involvement with the legal system
  • Assistance with finding support for daily activities
  • Support to develop the individuals skills in learning how to advocate for themselves


Individuals are eligible for the Adult Protective Services program if:

  • 18 or over
  • Deemed eligible and referred by Developmental Services Ontario (DSO) under the Services and Supports to Promote the Social Inclusion of Persons with Developmental Disabilities Act, 2008.
  • Residing within the HKPR area
  • The APS program is primarily intended to support individuals who live substantially on their own but the APSW guidelines allow other eligible individuals to receive support for a limited time, typically up to a year. This can include individuals living in residential programs or with family members.

How to apply

Individuals can access services by contacting Central East Region Developmental Services Ontario at:


Phone:     905-953-0796 or 1-855-277-2121

Fax:          905-952-2077


Individuals who require assistance with contacting Developmental Services Ontario can also contact Judy Burke Byrne at 705-876-9245  Ext 294 or toll-free at 1-888-616-3456 Ext 294.

Our Limitations

Adult Protective Service Workers do not:

  • Provide residential or community participation supports
  • Assist with hiring Passport workers
  • Provide support for activities of daily living, e.g. cooking, cleaning, self care
  • Provide observation after medical treatment, enforce medical treatment or monitor medications
  • Provide any source of funding or direct financial support
  • Provide 24/7 crisis or emergency response
  • Provide transportation to appointments or community activities

In addition, the mandate of the program does not extend to support for individuals whose functioning ability is limited primarily by:

  • Psychiatric or emotional conditions
  • Learning disabilities
  • Acquired brain injury after the age of 18
  • Alzheimer’s

All individuals supported by the Adult Protective Services Program must be deemed eligible by the DSO.