Strategic Directions

We are extremely excited and committed to our three strategic directions – Organizational Excellence: a high-performing organization with exceptional people able to adapt and provide excellent support and services; Improving the System: a leader in improving the service system by providing innovative and exceptional services that continue to evolve, and A Strong Partner: an organization that responds to emerging community needs through strategic partnerships.

Our new strategic direction provides Canopy Support Services with a strategic focus and a clear framework to drive change and progress. We are committed to using resources to ensure we are efficient, effective, transparent, and accountable through all our initiatives.

STRATEGIC THEME 1

Organizational
Excellence

A high-performing organization with exceptional people able to adapt and provide excellent support and services.

STRATEGIC PRIORITIES

  • Focus on People & Culture - become an Employer of Choice

  • Focus on Human Resources – including the development of a  safe and positive work environment

  • Enhance organizational growth in support of Equity, Diversity, and Inclusion (EDI) strategy

  • Develop a Human Resources  strategy, with an emphasis on recruitment & retention

  • Integrate data-informed decision making within each portfolio 

STRATEGIC THEME 2

Improving
the System

A leader in improving the service system by providing innovative and exceptional services that continue to evolve.

STRATEGIC PRIORITIES

  • Internal approaches to improving the system: Build a better multidisciplinary team and focus on quality improvement

  • External approaches: Utilize advocacy to influence MCCSS & provincial committees

  • Focus on housing (not as a provider) and respite needs through advocacy and partnerships

  • Measure outcomes of service delivery

STRATEGIC THEME 3

A Strong
Partner

An organization that responds to emerging community needs through strategic partnerships.  

STRATEGIC PRIORITIES

  • Develop and implement a Return on Investment (ROI) Plan to evaluate partnerships 

  • Be an active partner in community planning and other strategic tables

  • Continue to open doors with external partners and have a strong presence throughout region

  • Focus on Public Relations, including donor relations