Strategic Directions
We are extremely excited and committed to our three strategic directions – Organizational Excellence:a high-performing organization with exceptional people able to adapt and provide excellent support and services; Improving the System: a leader in improving the service system by providing innovative and exceptional services that continue to evolve, and A Strong Partner: an organization that responds to emerging community needs through strategic partnerships.
Our new strategic direction provides Canopy Support Services with a strategic focus and a clear framework to drive change and progress. We are committed to using resources to ensure we are efficient, effective, transparent, and accountable through all our initiatives.
Update March 18, 2026: Canopy Support Services has extended the current strategic plan by one year to March 2027, enabling us to
further advance this highly relevant strategy and providing valuable time for planning the next detailed phase of consultations for a future strategic plan.
STRATEGIC THEME 1
Organizational
Excellence
A high-performing organization with exceptional people able to adapt and provide excellent support and services.
STRATEGIC PRIORITIES
Focus on People & Culture - become an Employer of Choice
Focus on Human Resources – including the development of a safe and positive work environment
Enhance organizational growth in support of Equity, Diversity, and Inclusion (EDI) strategy
Develop a Human Resources strategy, with an emphasis on recruitment & retention
Integrate data-informed decision making within each portfolio
STRATEGIC THEME 2
Improving
the System
A leader in improving the service system by providing innovative and exceptional services that continue to evolve.
STRATEGIC PRIORITIES
Internal approaches to improving the system: Build a better multidisciplinary team and focus on quality improvement
External approaches: Utilize advocacy to influence MCCSS & provincial committees
Focus on housing (not as a provider) and respite needs through advocacy and partnerships
Measure outcomes of service delivery
STRATEGIC THEME 3
A Strong
Partner
An organization that responds to emerging community needs through strategic partnerships.
STRATEGIC PRIORITIES
Develop and implement a Return on Investment (ROI) Plan to evaluate partnerships
Be an active partner in community planning and other strategic tables
Continue to open doors with external partners and have a strong presence throughout region
Focus on Public Relations, including donor relations
